If flying with a motorized wheelchair or scooter, before allowing the crew to store your ride in the plane, make sure you remove or secure all items that can be detached easily to prevent loss or damage. We recommend removing the cushion, headrest, and thigh supports of the chair and placing them in a bag to carry on the plane.
Madrid is the capitol of Spain and the home of over 3 million people. It is a popular tourist destination boasting many famous museums, parks and other significant cultural sites. Madrid is a historic city so accessibility can be challenging at times. Many of the streets are cobblestone and / or uneven – making for mobility challenges. Madrid’s museums and parks are accessible to wheelchairs, so you are guaranteed to see the highlights of the city regardless of disability.
The official language of Madrid is Spanish.
The official currency of Spain is the Euro.
Aeropuerto Madrid-Barajas: Here is a link to accessible information regarding the airport. The airport is fairly modern. The restrooms are equipped with wheelchair accessible stalls and companion bathrooms also exist. Boarding the plane is made easy via Jet Bridge. Prior to your flight, passengers should contact their airline to arrange special assistance if required.
Radio Telefono Taxi: Radio Telefono Taxi in Madrid offers accessible cabs, however you must call to reserve a taxi in advance.
The Westin Palace: The Westin Palace in Madrid, is a historic hotel near the Prado, the Westin is newly renovated but still has some accessibility challenges due to a multitude of stairs and small elevators. On each floor there are two or three rooms adapted for disabled access. The accessible features in the rooms are wider doorways, larger baths, and hand railings. The furnishing of each room is set at a lower level so surfaces are easier to reach from a wheelchair.
Museo Nacional del Prado: The Museo Nacional del Prado is the most famous museum in Madrid. The museum is wheelchair accessible. To reach the various levels, elevators and ramps are available for easy access. The museum also has wheelchair accessible bathrooms. If you require a wheelchair or cane to get around the museum, the cloakroom offers these devices for free to use inside of the museum. Visitors who arrive via accessible vehicle can load and unload in front of the museum door; however the museum must be given notice of your arrival.
Museo Reina Sofia: The Reina Sofia has a large collection of more modern European art, with an emphasis on Spanish artists. Their website has a large section of information on accessibility and programs the museum offers for people with visual, hearing, and physical disabilities.
The Palacio Real de Madrid: The Royal Palace of Madrid, is the official residence of the King of Spain, but the Royal Family does not reside in the palace, instead they live on the outskirts of Madrid. The Palace is Wheelchair Accessible but you might call ahead to see if it is open as it can be closed for state events.
The Retiro Park: The Retiro is a large park located near the Prado. Many of the paths are unpaved and some parts are more challenging to navigate, but overall there is a good system of paved pathways.
The Crystal Palace: Located in Retiro Pari, the Crystal Palace is accessible to wheel chairs and features rotating artworks. The palace is mostly made out of glass and resembles an orthodox cross.
Accessible restrooms around Madrid are difficult to locate. It’s best to find a chain restaurant like McDonalds to ensure you will find a wheelchair accessible restroom.
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